Frequently Asked Questions

Yes, couriers deliver directly to your apartment door regardless of floor level. If your building lacks a lift, ensure your phone number is correct at checkout so the driver can ring on arrival. Payment by cash on delivery can be settled right at your threshold.

Contact our Bermondsey support team within 30 days of delivery to request the return warehouse address. The unit must remain unused, undamaged, and inside its original retail packaging. Return shipping is paid by the customer unless the product arrived with a technical defect.

Yes, we accept both cash on delivery and direct bank transfer. If you select bank transfer, instructions and our account details appear on the final confirmation screen. Orders confirmed by 14:00 on business days are prepared for dispatch that afternoon.

The core consists of positive temperature coefficient ceramic stones bonded to extruded aluminium radiator fins. It operates without glowing filament wires or internal oil tanks. An internal pure copper motor drives the impeller to push warm air outward.

Ensure the heater is completely unplugged and cool before touching the exterior. Wipe the front ABS grille using a dry microfibre cloth or use a vacuum brush nozzle to lift surface dust. Never spray water, polish, or solvent cleaners into the heating vents.

Select a heater based on directional zone heating rather than total room volume. This compact ceramic unit focuses warmth directly onto your hands, feet, or torso across a standard desk distance. It runs on a low-wattage profile to prevent breaker trips in home offices.