Returns & Refunds
Send back any Thermovar heater within 60 days of delivery if unused and in original packaging. This section outlines return steps, postage responsibility, and refund timelines.
! Notice: secure an authorised return reference before posting anything, and ship exclusively to our designated intake warehouse. Deliveries sent to unverified addresses cannot be processed.
60-day refund guarantee
The return term spans 60 days from parcel delivery. This covers damaged deliveries, electrical defects, dispatch errors, or straightforward returns of unused items in original boxes.
Return conditions
- Defective or damaged units qualify for replacement or a complete refund including initial delivery fees. Include clear photos with your claim.
- Incorrect model dispatched: we send the right heater and arrange return collection at our expense.
- Standard returns require an unused heater, original packaging intact, and all factory seals untouched. Buyer covers return postage. Outbound shipping fees are non-refundable.
- Products unsealed after delivery cannot be restocked for hygiene purposes and are ineligible for return unless a technical fault exists.
Return process and checklist
- Contact us within 60 days of receipt via [email protected] or call +44 20 6677 9840. State your order number, return reason, and attach clear photos if damaged.
- Expect our response within one business day containing your return authorization code and the delivery address.
- Repack the heater inside its original carton, enclose a note with the return code, and tape the parcel securely.
- Post the parcel to the specified depot and email the tracking code to us. Retain postal receipts until your refund clears.
Refunds and processing time
Our bench team inspects the unit within 3 business days of arrival and emails confirmation. Payouts follow original payment channels: cash-on-delivery orders transfer to your nominated bank account, while bank transfers return to the originating account. Banks typically settle funds within 1-5 business days.
Exchanges and cancellations
For replacement models, complete the return routine and place a fresh order online. We credit the returned unit upon arrival. Dispatch cancellations carry no fee: notify [email protected] with your order reference before shipping occurs.
Questions about this policy
Contact [email protected] or ring +44 20 6677 9840 throughout Mon-Fri 08:45-16:15, Sat 09:45-15:30. We respond to every inquiry within one business day.
- Merchant
- Thermovar Heating Systems Ltd.
- Registered address
- 154 Bermondsey Street, London, SE1 3TQ, United Kingdom
- [email protected]
- Phone
- +44 20 6677 9840