Shipping & Delivery
We pack every Thermovar order securely and assign it to a tracked courier. Details below cover transit windows, delivery rates, and claims for lost or damaged parcels.
Order processing time
Orders submitted before 14:00 on workdays ship immediately. Orders completed later, on weekends, or during bank holidays ship the following working day. You get an instant order confirmation email, followed by a courier tracking code once packed.
Tracking your heater shipment
- Click the tracking link in your dispatch confirmation message.
- Alternatively, visit our tracking page and enter your order reference.
- Courier tracking begins logging updates after depot scanning, typically within 24 hours of handover.
- Checkpoints refresh at every depot along the route until drop-off.
Estimated delivery times
Transit estimates count working days from dispatch, not guaranteed arrival slots. Outlying regions can require 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 1-2 business days |
| Other destinations | Calculated at checkout before payment selection |
Shipping and handling costs
Free standard shipping applies over £70 throughout United Kingdom. Orders below that threshold cost £4.95. Final delivery postage for your specific address appears at checkout before order finalization.
International shipping
International shipments beyond United Kingdom display rates and estimates at checkout. Local customs tariffs belong to the recipient. Shipments turned away at customs register as standard returns.
Handling lost, missing, or broken units
6.1 Damaged
Inspect your delivery on arrival. For crushed boxes or broken heaters, take photos and contact [email protected] within 48 hours. We dispatch a replacement unit or issue a refund immediately; hold the damaged unit unless we request collection.
6.2 Lost
Contact us if tracking stalls for 5 consecutive working days. We lodge an investigation with the freight carrier and provide either a replacement heater or a complete refund within 10 working days.
6.3 Parcel marked delivered but missing
Check safe spots, neighbours, and local depots, then notify us within 3 days of the recorded delivery scan. We initiate an official carrier search and relay updates until settled.
Questions about this policy
Contact [email protected] or ring +44 20 6677 9840 throughout Mon-Fri 08:45-16:15, Sat 09:45-15:30. We respond to every inquiry within one business day.
- Merchant
- Thermovar Heating Systems Ltd.
- Registered address
- 154 Bermondsey Street, London, SE1 3TQ, United Kingdom
- [email protected]
- Phone
- +44 20 6677 9840